Welcome To The Family!

It’s important that you have a single point of contact that you can reach out to with any questions or feedback. They need to know you and your customers, what’s happening with your project and ensure everything runs smoothly. We’re invested in the success of our customers, that’s why we consider you as part of the family!

Your Guy On The Inside

Dedicated Account Manager
You will be designated a dedicated account manager who will act as your point of contact within Invoke Media. Whilst clients have an open line to our director, we believe that a single point of contact for all routine communication ensures you get the best service and the quickest information.

Your account manager is responsible for the management of your project and reporting of your campaigns. They’ll get to know your business intimately and understand your customers like they were family members.

Communication

Check-Ins
We’ll check in regularly and will always be here to answer your queries when required. We understand that most of what we do for your business happens ‘behind the curtain’ and you can’t always see what exactly it is you’re paying for. That’s why we feel it’s important to keep you updated and reassure you that we’re working hard to get you your return on investment.

Preferred Methods
We service dozens of clients, each with different preferences on how to communicate, and how often they want to communicate. In order to get the best results for each and every one of them, it is essential we manage our time effectively. We’ll outline the preferred methods and processes of communication and in our agreement.

Customer Portal

Access Client Resources
We have created a range of client resources to help educate you on what it is that we do, and how you can best interpret the results. We’re big believers that the more you understand about what we do, the more value and potential you will see in it.

Invoices & Documents
You can access and download all of your past invoices and documents easily and quickly. No need to root around your desk drawer or search through your old emails.

Dashboards
You can access near real-time dashboards that show the performance of your digital marketing assets such as your website and social media channels, along with any campaigns that we are executing on your behalf. These dashboards are easy to read and understand and feature the key metrics that matter to your business.

Project Management

Project Management Software
We have invested in a project management tool that allows all of our team to communicate remotely, as well as plan and delegate tasks.

Your entire project will be mapped out, tracked, and reported on to ensure swift and effective delivery. Upon request, we can provide you with a login to access your area within the software so that you can check in on the progress of the work we are conducting at your leisure.

Last Page

Go back to the ‘Onboarding Process’ page.

Last Page

Next Page

Move forward to the ‘Quality Control’ page and speak to one of the team.

Next Page
Some of the people we work with to deliver exceptional marketing…
 
 

Ready to talk?

So you made it all the way to the bottom of the page…are you ready to talk yet?

There’s no hard sell, chasing phone calls or pressure. Just two businesses speaking, to see if they add value to each other.

Let’s Talk